Objective:

An opportunity to contribute my skills in technical writing, graphics, website design, and hardware/software support.

Summary:

Extensive experience in telecommunications, developer and end user applications, business applications, hardware and software, banking, and manufacturing. Strengths include writing system and end-user installation, configuration, and administration manuals; online help and training material; website design and maintenance; illustrations; and hardware/software analysis and troubleshooting.

Tools:

FrameMaker, WebWorks Publisher, Adobe Acrobat, Microsoft Office	Paint Shop Pro, Visio Professional, Fireworks, Adobe Photoshop, FullShot, Capture, Snaggit
Dreamweaver, Homesite, FrontPage; tag-level HTML coding; JavaScript; Apache	Windows 2000/NT/9x; Mac OS; UNIX (Solaris, BSD, AIX, IRIX), IBM JES2/JES3 and VM/CMS

Experience:

Senior Technical Writer, Clarent Corporation, Redwood City, CA (6/01 to 10/01)

Voice over IP hardware and software for voice, real-time fax, and data traffic

• Updated the Clarent Connect User Guide, documenting new features and procedures for linking multiple, independent telephony and IP networks into a single virtual network
• Restructured hardware installation guides for Clarent 800 and Clarent 1200 high-capacity Internet telephony gateways, adding illustrations and procedures detailing board placement and configuration
• Wrote the release bulletin for Clarent Gateway 3.1.2 Service Pack 1, describing how to install and configure the Clarent Gateway server software

Senior Technical Writer, Persistence Software, San Mateo, CA (7/00 to 4/01)

J2EE application server and dynamic web page caching software

• Redesigned the Tools Guide for the Persistence Object Builder and wrote new chapters for the PowerTier Add-Ins for Rational Rose, providing procedures, examples, and API references
• Served as Quality Assurance team lead to validate and document sample applications
• Wrote the monitoring chapters for Dynamai, a caching proxy server that improves website performance by caching dynamically generated HTML and static content
• Created graphics for documentation and training materials, eliminating need to out source
• Identified and resolved HTML and JavaScript errors produced by legacy WebWorks template conversion

Senior Technical Writer, Oracle, Redwood Shores, CA (11/98 to 6/00)

Relational Database Management Systems

Wrote technical reference manuals for:

• The Consumer Products Group (CPG) system, a manufacturing inventory, warehousing, sales, and accounting product
• The Business Intelligence System (BIS) Core Applications, a business sales, accounting, resources, reporting, tracking, and forecasting product

Other accomplishments:

• Designed and wrote HTML-based help for the BIS Performance Management Framework System and the BIS Financial and Human Resources reports
• Designed and wrote the Business Intelligence System 11i Troubleshooting Guide
• Designed, created, and maintained the CPG/BIS documentation internal website
• Customized the corporate WebWorks mappings file to generate Oracle 11i RDBMS-specific HTML
• Designed and created the navigation system and templates for the BIS Corporate website as part of the website team, and served as subject matter expert to team members

Senior Technical Writer, Sun Microsystems, Menlo Park, CA (4/95 to 11/98)

Enterprise servers, workstations, and software

Wrote installation, configuration, administration guides, and HTML-based help for:

• Solaris NEO and NEOWorks, a set of CORBA-compliant networked application development tools
• The Internet WorkShop, an integrated suite of tools enabling development of 3-tier client/server systems with Java-based thin clients
• The Network Application Builder (NAB), a prototype Java-based application development tool
• Solaris for ISPs, an integrated suite of ISP services including browser-based administration, monitoring, and security tools; and enhanced web, ftp, and news servers

Other accomplishments:

• Performed formal QA testing for the Sun Web Server; installed and evaluated the Sun Internet Mail Server
• Installed and uninstalled Solaris, including system and product patches, on SPARC and x86 platforms to validate the products and documentation

Technical Writer/Contractor, Bellcore, Piscataway, NJ (11/85 to 4/90; 12/90 to 1/95)

Now known as Telcordia: telephony, multimedia and wireless communications

• Wrote the software developer's Application Programming Interface guides for TELEXEL, an object-oriented C++ applications development tool that utilized Informix, Oracle, and Sybase RDBMSs
• Wrote end-user documentation for the TELEGATE 800 and nTools products developed using TELEXEL
• Wrote installation, configuration, system administration, database administration, operations, service turn-up, and customer service guides

Technical Writer/Contractor, AT&T-Paradyne, Middletown, NJ ( 4/90 to 11/90)

Modem/multiplexer networks

• Edited and updated installation, configuration, network planning, and command reference guides
• Verified documentation accuracy by installing and testing hardware

Education:

San Jose City College, San Jose, CA

Associate of Arts, Biochemistry/Education

Professional Development:

• Clarent Architecture - Fundamentals (2001)
• Clarent Architecture - System Analysis and Support (2001)
• Website Information Design (1999)
• Information Mapping (1998)
• Introduction to Java Programming (1997)
• Java Programming Workshop (1997)
• Time Management and Personal Leadership (1996)

Awards:

Sun Microsystems Certificates of Merit

• Internet Workshop Quick Install and Configuration (1998)
• Sun Web Server QA Support (1997)
• Solaris NEO/NEOWorks (1995)

Bellcore

• NSS Team Award (1994)
• Bellcore President's Recognition Award (1993)